Terms & Conditions

Important information about using our services

Jigsaw Shop

Unfortunately, we are unable to give refunds for any items bought in the shop.

All Products

Please be aware that any purchases made must not be shared with any other settings. Any reproduction or distribution of our works would be a breach of our terms and conditions.

In the event of damaged goods, we will be happy to replace them within 14 days of the order being sent with picture proof of the damage to the product.


If the QIA/VIP edition is purchased then the QIA must be booked within 6 months of the purchase date.

Access to the course will be available for 1 year after the purchase date.

Extra charges will apply for travel & milage on the QIA/VIP edition


Please note : If you have booked and paid for a quality improvement audit and you get inspected before we arrive we will issue you with a full refund


Please note the following:

Refunds are unavailable for online training

Access to all online training expires 60 days from the date of purchase unless indicated otherwise*.

All safeguarding zoom links will be sent within 48hrs of the course date

Access to all Digital Download products expire 60 days from the date of purchase unless indicated otherwise*.

Access to the Staff and Parent bundle, ARE YOU READY PROGRAMME and INTENTION to IMPACT programme expires one year from the date of purchase unless indicated otherwise*.


DSL and Level 3 Safeguarding Training is non-transferable after purchase.

It is the delegates responsibility to ensure they are able to access zoom on their own devices, in an event when a delegate does not show up they will not receive a certificate of completion and there will be no refunds. Those who do not attend are not able to transfer their training to another day.


Please note that tickets for events are non-refundable.


Once you have purchased the accreditation you will have up to 15 months (Maximum) to complete and submit for assessment. You will have access to zoom mentoring sessions which you will need to access regularly and dates will be placed on the Facebook group.

If you fail the first assessment you will be given one further chance to obtain the award. Feedback will be given through our report.

All upgrades to a QIA include travel and accommodation expenses, plus the audit fee.

If you require any further training regarding the accreditation please contact admin@jigsaweyc.com for a quote

*We regret we are unable to give refunds if you have not accessed or completed your training or downloads before expiry for any reason whatsoever.

The phrase “indicated otherwise” may mean (depending on context):

  1. You have agreed a different term (in writing) as part of a bespoke deal with Jigsaw Consultancy Ltd, OR
  2. The descriptive text boxes during the checkout process clearly indicate a different expiry term.